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Accessibility Statement

Accessibility statement for the Enterprise Europe Scotland website

We want to make our services accessible to everyone who could benefit from them, irrespective of any disability they may have.

Scottish Enterprise are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Accessibility Guidelines version 2.1 (external link which will open in a new window) AA standard, due to the issues listed on this page.

This statement was prepared on 19 September 2020. It was last reviewed on 21 September 2020.

How we approach accessibility

The website has been tested by our development team, Targeting Innovation Limited in September 2020 and work is ongoing to ensure all components of the website are fully accessible no later than March 2021

As well as aiming to build our website in a way that’s easy for all users to use and navigate, we’re also working towards making the language we use as simple as possible to understand by using plain English principles.

AbilityNet   (external link which will open in a new window) has advice on making your device easier to use if you have a disability.

Accessibility problems we’ve found

During testing of our website, we’ve found the following problems, which we’ll aim to fix by no later than March 2021.

Once we’ve fixed a problem, we’ll remove it from this list.

Using the site:

• Some of our pages organise content into separate ‘tabs’. Due to some issues with the ways this tab component is built and labelled, assistive technology may struggle to understand what the component is and it may be difficult to navigate through it
• Some pop-ups across the site may not be detected by assistive technology and may be difficult to interact with
• Some of our videos use auto-generated captions and therefore are not always accurate
• Some pages use incorrect heading hierarchy which makes it difficult for screen readers to navigate the content on the page

Problems with links:

• When opening some links, assistive technology does not notify the user that a new window has opened

Anti-spam / bot checking

• The current technique for spam detection on certain pages, for example the ‘contact us’ page  – entering a displayed code – may not work correctly with some screen readers. We will be implementing a fully accessible component in the near future  

How we’re addressing accessibility issues

We’re in the process of redesigning and rebuilding some of the components on our website. Many of the issues described on this page will be resolved when these new components are introduced. Remaining issues will be fixed as part of the normal maintenance of the website.

We aim to fix the accessibility issues highlighted on this page by March 2021.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us using these contact details:

• FISS@scotent.co.uk (external link which will open in a new window)
• 0300 013 3385 (calls charged at local rates)
• 0141 846 0200 from mobile phones or if outside Scotland

Or you can submit an enquiry using our enquiry form.

If you're deaf or hearing impaired you can use your textphone to contact us through Relay UK, or you can search for Relay UK on the App Store for iPhone or iPad and at Google Play for Android.

Reporting a problem

You can use the same contact details to report an accessibility problem on this website.

If you've contacted us regarding accessibility and are still dissatisfied with our decision or the way we dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it.

The SPSO cannot normally look at:

• A complaint that has not completed our complaints procedure (so please make sure it has done so, before contacting the SPSO)
• Events that happened, or that you became aware of, more than a year ago
• A matter that has been or is being considered in court

Contact the SPSO (external link which will open in a new window)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link which will open in a new window).